General Shipping Information
Where do you ship to?
We ship to most locations worldwide. Shipping costs will vary based on your location. Check out our Shipping & Delivery page for more information.
How long does shipping take within Europe?
Shipping within Europe generally takes 4-6 business days.
How long does shipping take for the rest of the world?
For destinations outside of Europe, shipping typically takes 7-10 business days.
Are import duties and taxes included in the shipping price?
No, import duties, taxes, and any other charges are not included in the price and are the buyer’s responsibility.
Is shipping refundable?
Shipping costs are non-refundable. If you need to return an item, please note that the original shipping charges will not be refunded.
Order Payments,Tracking, Delivery
Which payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers.
How can I track my order?
After your order ships, you will receive a confirmation email with a tracking number. Use this number to track your order on the carrier’s website.
Will I receive a notification when my order ships?
Yes, you will receive a shipping confirmation email with tracking details once your order has been dispatched.
Changing Your Order After Purchase
If you wish to change your order or delivery address, please e-mail us at info@elevenantwerp.com as soon as possible. We aim to process and ship orders quickly, so please note that once your order has been placed and you have received an order confirmation email, it may not be possible to make any changes to your order. However, we always try our best to accommodate your request.
Do you offer gift wrapping?
We do not offer gift wrapping. However, when you order a Thrive & Shine journal binder, you will receive a reusable pouch that is perfect for gift-giving. Please note that our inserts do not come with this pouch when ordered separately.
Returns
What is your return policy?
You can return items within 14 days of receipt. For a detailed overview of our return process and policy, please visit our Return Policy page.
How do I return my items?
To return your items, please contact us at info@elevenantwerp.com for instructions. Ensure the items are in their original condition and packaging. We can not accept returns without prior notice.
How long does it take to process a refund?
Refunds will be issued to the original payment method. Please allow up to 14 working days for the refund to appear back in your account.
Can't find what you're looking for?
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Contact information
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