We want you to be completely satisfied with your purchase. If you need to return an item, you can do so within 14 days of receiving your order. Please note that shipping costs are a one-way journey and are non-refundable.

To be eligible for a return, items must be unused and in their original packaging. This ensures they’re ready for the next part of their journey.

Please contact us at info@elevenantwerp.com for return instructions and we’ll guide you through the process to make it as smooth as possible. We can not accept returns without prior notice.

Once returned items arrive back at our facility, they will be checked to ensure they meet our return criteria. Refunds will be processed to the original payment method. Please allow up to 14 working days for the funds to appear back in your account.

Shipping costs are non-refundable. They cover the initial journey of your order and can, therefore, not be reimbursed.

You can track the status of your return by contacting our customer support at info@elevenantwerp.com. We’ll provide updates and assistance throughout the process.

Fill in the form below and we will get back to you as soon as possible. Be sure to include your order number (if you have one).